Material issues

Working on what's important

In sustainability terms, the most pressing issues affecting an organisation are known as material issues. Our material issues are those that matter most to our stakeholders and impact our business drivers, competitive position and long-term value creation.

Understanding the needs and interests of our stakeholders helps us to prioritise our material issues.
As well as engaging our stakeholders to gauge their shared and emerging issues, Ramsay’s materiality assessment is informed by the Sustainability Accounting Standards Board (now part of the IFRS Foundation) Materiality Map and reviewed annually by our Global Sustainability Committee.

Click on the arrows below to read about how we manage our Sustainability Disclosures and how each issue maps against the Global Reporting Initiative (GRI) Standards, the Sustainability Accounting Standards Board (SASB) topic issues for healthcare and the relevant United Nations Sustainable Development Goals (SDG).
Clinical quality and excellence
- Quality, safety and patient experience
- Clinical outcomes
- Doctor and clinician wellbeing
- Research and development
People and culture
- Culture and engagement
- Global workforce challenges
- Safety, mental and physical wellbeing
- Diversity and inclusion
- Labour relations
Data and digital
- Digital transformation
- Cyber security
- Protecting data and privacy
- Transform/adapt systems and processes to support workforce and patient outcomes
Robust and resilient business model
Being able to deliver growth, clinical excellence and shareholder returns and effectively respond to disruption and changing models of care.
Integrated quality assets and infrastructure
- Growth and development pipelines and renewal
- Strategic investments
- Physical and digital infrastructure
Good governance
Governance, transparency, risk management, business ethics, diversity, independence and tax transparency.
Climate action and environment
- Net zero emissions and climate risk
- Energy, water and resource use (including single-use)
- Waste and biodiversity
Caring for communities
Delivering for the local and global community through R&D, teaching hospitals, partnerships and the work of the foundations.
Responsible sourcing
Responsible sourcing to improve social and environmental outcomes and supply chain transparency and traceability.